Customer Support Challenges Costing You and Revenue & Loyalty
In 2025's digital-first economy, businesses face critical challenges in delivering exceptional customer support that drives loyalty and growth. Common pain points include:
Delayed responses
32% customers leave after one bad experience.
Support quality varies
Across multiple touchpoints, damaging brand reputation
Rising operational costs
Traditional support teams eat up to 40% of budgets.
Inability to scale
Peak demand causes abandoned chats and lost revenue.
How Hexagon CX by Novatore Solutions Solves Your Challenges
Hexagon CX is an AI-native customer experience platform that unifies communication, automates workflows, and uses AI call agents to ensure your team consistently hits daily call and lead targets.
AI Call Agents Hit Targets-Never miss daily call or lead goals.
360° Customer View – Real-time complete data.
24/7 availability to ensure customers can reach you anytime
Human-Like AI – Natural chat & voice, 95%+ accurate.
Unified Omni channel – All customer chats in one platform.
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Core Features
Everything your team needs to automate, scale, and hit call volume targets:
AI-Powered Call Agents
Handles routine inquiries and high-volume calls while maintaining brand voice.
Smart Omni Channel
Manage conversations across 10+ channels from a unified workspace.
Smart Workflow Automation
Visual workflow builders with ML-driven decision logic.
Real-Time Analytics
Track CSAT, NPS, resolution times, and agent performance.
Unified Customer Intelligence
All customer data in one place for predictive scoring and segmentation.
Enterprise-Grade Scalability
Supports millions of interactions with 99.9% uptime.
Return on Investment
Hexagon CX delivers measurable business outcomes that directly impact profitability and growth:
Solutions Can Work in Multiple Industries
Hexagon CX's AI platform has industry-specific features and compliance.
Retail &
E-commerce
Healthcare &
Healthtech
Travel &
Hospitality
Transportation &
Logistics
Financial
Services
SaaS &
Technology
How It Works
Simple, automated workflow that maximizes efficiency
Customer Inquiry
Customer reaches out via phone, chat, email, or social.
AI Responds Fast
Human-like AI agents answer FAQs and routine requests 24/7.
Appointment
AI books calls, meetings, or tasks automatically.
Auto Updates
Customers receive real-time notifications and status updates.
Escalate to humans.
Complex queries routed intelligently to specialists.
Turn Every Call Into Opportunity.
Automate, scale, and engage customers effortlessly with Hexagon CX.